FAQS

 

  • Can my Points expire?

    Your Mico Trade Edge Reward Points last for 36 months, so be sure to use them during this time. Any Points you don’t use after that will lapse. Remember, your Points can’t be carried over and you can’t exchange unused Points for cash.

  • How do I redeem a reward?

    All of our fantastic rewards are listed in our online catalogue, which is updated regularly.

  • How do I join?

    The Mico Trade Edge Rewards Programme is open to all Mico Trade Account customers by invitation from their local branch manager or approved person. If you are interested in joining, please get in touch with your local Mico branch and they can assist you.

  • How do I earn Mico Trade Edge Rewards Points?

    It’s easy. Your points will be allocated to you based on your earn rate. Just remember, to qualify to earn Points, you must spend a minimum of $2,000 (exc GST) each month and pay your account on time. Points are based on the amount paid on your account, and not on the amount you purchase. The GST portion of your payment doesn’t qualify for points.

  • How do I redeem for a travel reward?

    Simple. Just call us on 0800 221 014 opt 2 and we’ll help you out. Alternatively you can go into any House of Travel store in New Zealand, mention you are a Mico Trade Edge Rewards customer, and they will be able to assist you with a travel redemption.

  • Can my Points be withheld or deducted?

    We do reserve the right to withhold or withdraw Points if your account is outside the agreed trading terms at the time of redemption. You also won’t earn any Points during the period in which your account is outside the agreed terms.

  • What about credits and refund?

    These will affect your Points balance, and can reduce the number of Points earned.

  • Can Rewards change?

    Although we do our best to offer the rewards exactly as described, they are subject to availability and sometimes we have to substitute them for another reward if your chosen reward becomes unavailable due to reasons beyond our control. All travel package costs are subject to any general fare increases or currency fluctuations, but we’ll confirm this when you book.

  • Is there anything else I should be aware of?

    You’re responsible for paying any taxes incurred by claiming rewards. Some activities and options may have a surcharge which isn’t covered by the reward.