Terms and conditions
Updated - Wednesday 17 December, 2025
MEMBERSHIP
1. Mico Trade Edge Rewards Programme (the Programme) is by invitation only to trade customers who have a registered Mico trade credit account. The Programme is provided by Mico New Zealand Limited (Mico, we or us).
2. To participate in the Programme, you must be:
2.1 invited to join the Programme by a branch manager or Mico staff member and/or by email communication from us;
2.2 fill in the application form provided in the email invitation, or in branch, using your trade account.
3. By signing up to the Programme, you consent to these terms and conditions (Terms) and also to Mico and its agent(s) holding and using your information to conduct the Programme and for future redemption and promotional purposes.
4. When we have all the information required from you, we will open a Programme rewards account in the same name as your trade account (Rewards Account).
5. You are only entitled to register for one Rewards Account.
6. You are responsible for inputting correct and complete information on registration and keeping your Rewards Account information and contact details up to date.
7. We will verify all Rewards Accounts for compliance with these Terms and reserve the right to remove you from the Programme for whatever reason or to refuse, merge or close additional Reward Accounts at any time. Our decision is final and binding.
8. We may amend these Terms at any time and your continued participation in the Programme will constitute acceptance of any amended Terms.
EARNING POINTS
9. To earn loyalty points under this Programme (Points), you must spend at least $2,000 (excluding GST, freight & sundry items) each calendar month on products from Mico, on-line or in-branch, through your trade account (Qualifying Spend).
10. At the end of your first 12 months in the Programme, your Rewards Account will be assigned a status level for the next 12 months, based on how much you have spent with us over the Qualifying Spend, as follows:
Mico Blue – Spend up to $50,000 per annum, excl. GST
Mico Silver – Spend between $50,000 and $149,999 per annum, excl. GST
Mico Gold – Spend between $150,000 and $499,999 per annum, excl. GST
Mico Platinum – Spend over $500,000 per annum, excl. GST
11. Each of the status levels, Mico Silver, Mico Gold and Mico Platinum, may earn additional rewards, benefits and/or discounts from us. Login to our Programme website mico.co.nz for a full list of these benefits.
12. Silver, Gold or Platinum status levels will be valid for a 12-month period starting from the date your status level becomes effective. If, during the 12-month period, you qualify for a higher status level, we will automatically change the tier level to the higher tier level. The new higher tier level will then become valid for 12 months.
13. We will reassess your Rewards Account’s status level eligibility at the end of every 12 months and reset your status level based on your prior 12-months annual spend.
14. You earn 9 Points for every $100 (excluding GST, freight and sundry items)) of Qualifying Spend with Mico. We can change your earn rate (up or down), at our sole discretion, at any time and without notice.
15. We reserve the right to exclude products from qualifying for Points from time to time.
16. After placing an order for products,
16.1 once the invoice payment is received in full, Points will be automatically uploaded to your Rewards account after 30 or 60 days depending on your payment terms.
17. If a refund is processed or a credit note is issued for part or all of a Qualifying Spend, we will deduct the corresponding Points awarded to you from your Reward Account within 30 days of the refund (Deducted Points). If the Points have already been redeemed, we will be entitled to clawback the value of the Deducted Points from future Points earned.
18. We (and/or our agents) will record your Qualifying Spend, by month, and the corresponding Points in your Reward Account. Available and pending Points will be updated in the Rewards Account on a regular basis. Points will not be redeemable until showing as available on the Rewards Account.
19. Our decision as to which spend by you will and will not count towards the Qualifying Spend is binding and final, and we reserve the right to correct any mistakes in respect of Qualifying Spend and/or Points. You are recommended to keep records of transactions to check the information held is accurate.
20. Points must be redeemed within 36 calendar months of the date they were credited to the Rewards Account. All Points will expire and be removed from the Rewards Account on the last day of the calendar month that falls 36 months after they were credited to the Account. You will not be entitled to compensation or damages from us and/or our agents in connection with those expired Points.
21. Points cannot be exchanged or redeemed for cash, cannot be used to pay your trade account and can only be used to redeem Rewards as permitted under these Terms.
22. Mico reserves the right to reduce or deduct any Points accrued by the member to set off any debts owed by that member to Mico or a Related Company of Mico.
23. You are the holder of your Points and are responsible for their security. Mico remains the overall owner of the Points at all times until redeemed by you.
CLAIMING A REWARD
24. Points can be redeemed against goods and services advertised and available on the Rewards platform (loyalty.mico.co.nz) for the appropriate number of Points at any time (Reward(s)).
25. Points cannot be exchanged or redeemed for cash; to pay a member’s trade account; or to purchase from overseas, to purchase illegal items and firearms or to pay for medical procedures.
26. If you wish to redeem your Points for Rewards, you must submit an online redemption form via the Programme website for any Rewards that you wish to claim (a Redemption, and Redeem and Redeemed is construed accordingly). When a Redemption is submitted, you must have sufficient Points in your Rewards Account for the full value of the Rewards being claimed. If you do not have enough Points to Redeem a Reward, you can top it up with a credit card payment.
27. The number of Points required to claim each Reward is shown on the Rewards platform and may be amended at any time prior to you submitting a Redemption for a particular Reward.
28. If you submit a Redemption and prior to you receiving the Reward any Deducted Points takes your Points total within your Rewards Account to a negative figure, we will not process the Reward claim. The Points that you had submitted the Redemption for will then be returned to your Rewards Account and you may submit a further Redemption in due course. Once Redeemed, your Rewards Account available Points balance will be updated to reflect the reduction from the Redeemed Points.
29. You acknowledge that transactions on which Points are Redeemed may be made directly with third party merchants and/or suppliers (the Programme Partner(s)) who may offer links to their websites via the Programme platform (Third Party Sites). These links are provided for your information only, we are not responsible for and provide no approval of Third Party Sites, links to such or information you may obtain from them.
30. We are not directly linked to any of the retailers whose products are listed on the Rewards platform and any arrangement to Redeem Points against a Reward is a contract directly with the Promotion Partner. The Promotion Partner supplying the Reward will be responsible for and take all liability for claims, whether in contract or in tort (including negligence) or otherwise, arising out of or in connection with the Reward. In the event that any Promotion Partner is unable or unwilling to meet its obligations then we will have no liability.
31. Rewards may be subject to limited availability and change. You acknowledge and understand that any Reward may be withdrawn or cancelled by us (in our absolute discretion) without notice.
32. Despite the efforts of us, our agents and Promotion Partners, some Rewards advertised on the Rewards platform may have been attributed with an incorrect value (i.e. the number of Points payable for that Reward). If this is the case, we and/or our agent will contact you and determine how best to proceed. For the avoidance of doubt, there will be no obligation on us to provide a Reward for the number of Points advertised where such an error has been made, whether by us, a Promotion Partner, an agent or any other third party.
33. Rewards may be subject to limited availability and change. You acknowledge and understand that any and all Rewards may be withdrawn or cancelled by us (in our absolute discretion) without notice.
34. We reserve the right to:
34.1 modify the details or dates of any Reward or the Programme without prior notice at any time and for any reason; and
34.2 substitute any Reward with an incentive/reward of equivalent value in the event of circumstances outside of our control.
35. We have no responsibility or liability for:
35.1 the standard, quality or otherwise of any Rewards, goods or services received or supplied by a Promotion Partner;
35.2 the delivery including late or non-delivery of Incentives or damage to delivered Rewards;
35.3 any warranty supplied with Rewards;
35.4 the failure of any Promotion Partner to honour a Redemption and any claims in relation to the same must be made directly with the Promotion Partner;
35.5 any restrictions or requirements impacting the use of Rewards. You will have sole responsibility for ensuring that it can meet any requirements set for use of the Rewards.
36. Any dealings that you may enter into with any Promotion Partner (or other third party) will be solely between you and that Promotion Partner (or other third party), including any transaction for the purchase of products from such Promotion Partner (or other third party). All such dealings will be subject to the terms and conditions and privacy policies of such Promotion Partners (or other third parties) as are applicable to such transactions.
37. Once ordered or redeemed, a Reward cannot be changed, cancelled, transferred, exchanged sold or in any way traded.
37.1 If we receive a request to cancel an order for a physical Prezzy Card or other physical card or voucher, if we are able to do so with the vendor, and where a card fee applies this will not be refunded to your points balance.
38. For the avoidance of doubt, Rewards earned by a business holding a Rewards Account will be for the benefit of the named account holder and not any other individual. It is for the named account holder (i.e. you) to nominate the person or persons who is/are to receive the Reward (Nominee(s)) at the time the online redemption form is submitted. The Nominee must be an employee, director or shareholder of yours.
39. Rewards will only be permitted to go ahead if: (i) on the date of applying for the Reward you have no outstanding invoices payable to us, and (ii) your Trade Cash or Credit Account has not been suspended by us due to non-payment/legal issues.
40. You agree to make all Nominees aware of these Terms and will abide by them.
41. As part of the Rewards, you may use Points to make donations to listed charities available on the Rewards platform from time to time (Donations). Donations may be added or removed from the Rewards platform at our discretion. If you utilise Points to make a Donation, you will receive an automated mail from us confirming the aggregate amount of the Donation and the date it was made to the charity. We will collate all Donations made in each half of a calendar year in a separate account and make a payment to the charity to the same value as the aggregate amount of all Donations collated over the relevant period.
LIABILITY
42. You acknowledge and agree that accepting a Reward may incur a tax liability. You are fully responsible for any company tax, income tax and/or GST payable as a result of or in connection with the receipt by you or any Nominee of a Reward. You will indemnify us for and in respect of any company tax, income tax and/or GST (to the extent permitted by law) assessed on or becoming payable by us to the Inland Revenue Department as a result of or in connection with the receipt by you or any Nominee of a Reward. You will also indemnify us in respect of any other liability, deduction, contribution, assessment or claim arising from or made in connection with receipt by you or any Nominee of a Reward. For further information, please consult with your accountant or tax advisor.
43. You indemnify us (and our employees, officers, directors, agents, marketing partners and affiliates) for all losses, damages, rights, claims and actions of any kind in connection with or arising from any breach of these Terms by you or any Nominee including in relation to delivery and/or acceptance of a Reward, and use of a Reward.
44. We will, under no circumstances whatsoever, be liable to you or any Nominee, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: (i) any acts or failures of any Promotion Partner or other third party; or (ii) for any loss of profit, or any indirect or consequential loss arising under or in connection with the Programme or your participation in the Programme.
TERMINATION AND SUSPENSION
45. We reserve the right to amend, suspend, cancel, withdraw or alter the Programme and any Reward in whole or in part at any time, including these Terms, without prior notice or compensation and, if we do so:
45.1 your right to use any accumulated Points will be forfeited; and
45.2 you will not be entitled to any compensation or damages from us, our agents or any third party.
46. We may also terminate your participation in the Programme and cancel or suspend any Points in your Rewards Account by notifying you, in writing, if we reasonably believe that you:
46.1 have acted in a way that harms us, or any of our agents, the Programme or any of our Promotion Partners;
46.2 have collected or Redeemed Points dishonestly or in a way that breaches these Terms;
46.3 have acted in a hostile, abusive or aggressive manner towards any of Mico’s employees, any of ours agents' employees or any of Promotion Partner's employees;
46.4 have breached or attempted to breach these Terms, or any of the terms relating to your Rewards Account or your Mico trade cash or credit account (including, but not by way of limitation, failure to pay an invoice in accordance with the applicable payment terms); and/or
46.5 have a zero balance on your Mico trade credit account for a consecutive 12-month period.
PRIVACY
47. We will process the personal information of yours, Nominees and other individuals in accordance with our privacy statement at mico.co.nz/privacy-policy/. It is your responsibility to keep secure any information that might identify you and/or our Nominees and allow access to your Rewards Account. Neither Mico nor its agents will be responsible or liable in any way if a person is not able to Redeem or spend any Points as a result of your not taking proper care and security of your Reward Account details.
48. We may communicate with you regarding the Programme via the Programme website, emails, text messages, instant messaging, letter or direct mail.
GENERAL
49. We reserve the right to amend these Terms, the Programme website terms and conditions, our privacy statement and/or Cookie Notice at any time. If you continue to participate in the Programme following any such amendments, you will be considered to have accepted such updated terms.
50. We (and our employees, officers, directors, agents, marketing partners and affiliates) will not be in breach of these Terms or be liable for any disruption to the Programme, a Reward, or any delay in performing or failure to perform, any of our obligations under these Terms if such disruption, delay or failure results from events beyond our reasonable control. Such circumstances wiil include, but not be limited to, acts of God, adverse weather, fire, flood, computer virus, mobile phone failures, bugs, sabotage, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion or unrest, terrorism or supervening legislation.
51. No failure or delay by us to exercise any right or remedy provided under these Terms or by law will constitute a waiver of that or any other right or remedy, nor will it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy will preclude or restrict the further exercise of that or any other right or remedy.
52. These Terms, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, New Zealand law, and the courts of New Zealand will have exclusive jurisdiction over any proceedings in connection with these Terms and the Programme.
TRAVEL REWARDS AND PREMIUM REWARDS
53. Travel Rewards and/or Premium Rewards may be offered each year and may consist of major overseas events. When an event or trip is planned Mico may record expressions of interest to gauge uptake. Recording an expression of interest does not guarantee a member a place as this can only be secured by formally registering and placing a deposit using Trade Edge Rewards Points. Specific terms and conditions relating to each trip or event will be provided.